Shipping & Returns

Main Shipping Terms

  • We need 2 to 5 business days to pick, pack and ship your order unless otherwise specified.
  • Estimated delivery times are calculated based on your location.

Free Shipping

  • We offer free shipping on orders of $125 or more (before taxes and shipping) within Canada, excluding remote and difficult to serve locations (see below).
  • Shopping from the USA? We provide free shipping on orders of $225 or more (before taxes and shipping) throughout the continental USA.

Stores & Distributors

  • We offer free shipping on retail orders of CAD $450 or more (before taxes and shipping) within Canada, excluding remote and difficult to serve locations (see below), and orders of USD $900 or more (before taxes and shipping) to the continental USA.
  • For distributor terms contact info@baierun.com

Estimated Delivery Times

We need 2-5 business days for to prep your order in addition to the estimated delivery time so keep that in mind while you wait for your delivery. Days are measured in business days, not including weekends and holidays. Shipping times are estimated based on the date a package leaves our facility.

Returns

Our goal is to make sure you and your pets are 100% satisfied with your shopping experience and our pet treats.

We accept returns of unopened product for up to 60 days after the date of purchase. If you want to return your Baie Run Pet Product supplements, email us at info@baierun.com with your order number (you’ll find this in the subject of the “Order Update” email you received when you placed your order), the item(s) you want to return, and why. One of our friendly customer service reps will be in touch! 

To return opened or used products, contact us at the same email address with the reason for the return. We’ll take a look at your situation and determine how to serve you best. 

Want to return something from the USA? Sadly, we don’t currently accept returns from the United States but don’t let that stop you from getting in touch. We care about you and your pets and want to hear what you have to say! 

Prefer to make a good old-fashioned phone call? Call us at 1.888.508.7069